I want to return the product I purchased, what should I do?
- In order for your return right to be processed, you must submit it within 14 (fourteen) days.
- You must create your request by reaching us on our +90 538 647 55 45 Whatsapp line.
- To be eligible for a refund, the products must be unused, their labels must be intact, and the accompanying box and accessories must be undamaged. Products that do not meet the specified conditions cannot be returned or exchanged.
- The return form on the back of the invoice must be completely filled out and sent to us along with the product(s) you wish to return.
Who is responsible for the shipping cost in case of return?
- In returns and exchanges, all shipping costs, except for defective products, are the responsibility of the buyer.
- Shipping costs are not refundable for returned product/products.
When will my refund be made?
Your order, which you send to ithaleasarponline.com for return, is first inspected by the "Quality Control Department." For orders whose return is approved, you will receive an automatic email confirming the refund, and the product price will be refunded to the credit card you used to pay.
The time it takes for your refund to appear on your statement varies depending on your bank. If there is a delay in your refund being reflected on your credit card, you can contact your bank for more information.
I want to change the product I purchased, what should I do?
For your exchange requests, please contact us via WhatsApp within 7 (seven) days from the delivery date. Our authorized department will get back to you as soon as possible.
How do I get a refund for my purchases made via Cash on Delivery?
Refunds cannot be made for purchases made with cash on delivery.